0°C
Today

Cancellation & Refund Policy

Cancellation and Refund Policy

COVID-19 UPDATE

We recognize that you might be keen to join us for some epic heli-skiing, however, you may be hesitant in these uncertain times. We want to allay your fears and make booking a trip with us RISK FREE

It is important to note that these more flexible terms and conditions have been implemented for a limited time only. When travel restrictions ease, we will update our policies.

For information on how we are dealing with the pandemic, visit the COVID-19 Safety Protocols page.


 

2021-22 SEASON BOOKING & CANCELLATION POLICY


PAYMENTS

Installment 1 - To secure your reservation, we require 25% of your package price to be paid at the time of booking. If you are booking within 90 days of the start date of the program, full payment is required to secure the booking.

Installment 2 - Due 90 days prior to the start date of the program.

 



CANCELLATIONS

 In the unfortunate case that you need to cancel your heli-skiing reservation, please familiarize yourself with the below cancellation policy. All cancellation requests must be submitted via email by clicking here. Cancellation requests submitted by phone will not be accepted.

1. CANCELLING - DUE TO COVID-19 RELATED CIRCUMSTANCES

If you are unable to travel to us, or we are unable to host you due to COVID-19 related circumstances out of your control, we encourage you to reach out to us as soon as possible to reschedule your reservation to the following year whilst seats are available. As an incentive to leave your payment on file, we will price match your package, meaning you do not need to pay the annual rate increase upon rescheduling!

If rescheduling your reservation to the following season is not feasible, please contact us to discuss a partial or full refund. This will be dependent on the circumstances surrounding your cancellation.

COVID-19 related circumstances include; 

  • the Canadian international border is closed for non-essential travel

  • a Governmental travel ban prohibiting you from leaving your home country, province or community

  • a mandatory self-isolation period is implemented either in Canada or in your home country that is not feasible for you to adhere to (i.e. 14 days or longer)

  • You, or an immediate family member, has tested positive for the COVID-19 virus (in this circumstance a medical note is required)

NOTE: It is important that you take the time to educate yourself on the requirements to travel both to Canada and to return to your home country. Being denied entry into Canada due to failure to meet entry requirements, such as proof of vaccination, will not be accepted as a valid reason to cancel your reservation and receive a refund or reschedule to a future date. For detailed information, including the steps you should follow when planning your trip to Canada, please visit the Government of Canada website by clicking here.

 

2. CANCELLING - FOR REASONS OTHER THAN COVID-19

We strongly recommend purchasing Cancellation insurance from Lifestyle Financial. This will protect your investment from unforeseen circumstances that would prevent you from participating in your heli ski program and that are unrelated to the COVID-19 pandemic. For additional information, see ‘Cancellation Insurance’ below.

Cancelling after the first installment is paid, but prior to submitting the second installment;

The first installment is non-refundable

However, we can offer you the following options;

  1. You may reschedule to a later date within the same season; however, you will be required to pay the rate difference, if applicable.
  2. You can find someone to take over your booking and they reimburse you directly. The first installment will be credited towards your substitute’s reservation, and they will be responsible for making the final balance payment. 

Cancelling after submitting the second installment;

If, within 90 days of the start date of the program and after the second installment has been paid, you need to cancel your booking, your full payment is non-refundable. In this situation we can offer you the following options;

  1. We can attempt to sell your seat on your behalf. If we are able to sell the seat, we will credit your account for the amount we sold it for minus a $500 administration fee, which can be used towards a trip in the next two winters.
  2. You can find someone to take over your booking and they reimburse you directly.

 

Other considerations;

  1. Bella Coola Heli Sports reserves the right to cancel your reservation at any time. If this happens, we will give you the opportunity to reschedule your trip for a future date, or, if you are unable to reschedule, we will issue a full refund
  2. In the event that you cancel your reservation after the first installment has been made, we reserve the right to retain the first installment and resell your seat
  3. If we have not received the second installment at least 90 days from the start date of the program, we will consider that you have cancelled your seat and reserve the right to retain the first installment and resell your seat.

 

Cancellation Insurance

For your protection, we strongly recommend that you purchase Cancellation and Evacuation Insurance online with Lifestyle Financial, whose policy covers Canadians and Non-Canadians.

Once a booking is made and the first installment has been paid, significant expenses and long-term commitments are incurred on your behalf. For this reason, we do not offer refunds if you are later forced to cancel your reservation.

In addition, we recommend buying Medical Evacuation Insurance. If you are injured while skiing and need to be flown to the hospital or back to the lodge, the cost of the flight will be billed to your account.

Please note that Bella Coola Heli Sports reserves the right to cancel your reservation. If this happens, you will be able to reschedule your trip for a future date.

Special note on flight changes: If you miss your flight to Bella Coola / Anahim Lake, or are unable to arrive/depart on the flights that we have scheduled on your behalf, you will be responsible for all costs associated with booking an alternative flight to, or from, Bella Coola / Anahim Lake. It is important to note that flights to and from Bella Coola  / Anahim Lake have limited departure times, and are subject to high demand. Missing your flight to Bella Coola  / Anahim Lake, or not being able to arrive/depart on the flight that we have scheduled on your behalf, may cause you to miss one or more days of your heli-skiing program. If you miss one or more days of heli-skiing as a result of flight complications, the vertical accumulated by your group in your absence will be subtracted from the total amount of vertical included in your package.

Refund Policies and Amounts

The helicopter costs of operating your heli-skiing week are by far the most expensive part of your package. We cannot afford to fly with an empty seat. This necessitates a strict policy: EACH GUEST IS RESPONSIBLE FOR THE COSTS OF THEIR SEAT.

If you decide to sit out a run in order to rest, or get injured and are unable to continue skiing/boarding, your vertical account will register the amount skied by the group you were assigned to, not the vertical you actually skied. We sympathize with those that miss out on skiing, but this policy ensures that we are able to continue flying and are able to fulfill our obligations to the other guests.

By way of further explanation, imagine that your helicopter is a taxi and you are four friends taking a ride. If one or two people ask to be dropped off halfway to the destination, the overall cost of the taxi ride does not change. 

Similarly, if for whatever reason you request to fly back to the lodge or your guide deems it necessary for you to be flown out; you will be billed for the costs of the extra flying time incurred by the company in returning you to the valley before the heliski day is finished. The costs will vary depending on the amount of flight time required. If it does become necessary for you to be flown out because of an injury, we suggest that you submit the costs of the evacuation to your insurance company. 

There is also no refund for down days per se; however, if bad weather or mechanical breakdown prevents us from providing you with the total vertical or the flying time included in the program, we will refund according to the formulas listed below.



Private at Tweedsmuir Park Lodge, Eagle Lodge, and Mystery Mountain Lodge
 

3-Night Private: includes 4 hours of flying time, of which we guarantee 3.2 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 3.2 hours over the course of your package, we will refund all unused hours below the 3.2 hour guarantee at a rate of $3,780 per hour. 

4-Night Private: includes 5 hours of flying time, of which we guarantee 4.0 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.0 hours over the course of your package, we will refund all unused hours below the 4.0 hour guarantee at a rate of $3,780 per hour. 

5-Night Private: includes 6 hours of flying time, of which we guarantee 4.8 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.8 hours over the course of your package, we will refund all unused hours below the 4.8 hour guarantee at a rate of $3,780 per hour. 

7-Night Private: includes 8 hours of flying time, of which we guarantee 6.4 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 6.4 hours over the course of your package, we will refund all unused hours below the 6.4 hour guarantee at a rate of $3,780 per hour. 



Private PLUS at Tweedsmuir Park Lodge, Eagle Lodge, and Mystery Mountain Lodge
 

3-Night Private PLUS: the rate for this package is about the same as the regular 2 night "Private program" and includes that packages' flying time of 3 hours (of which 2.4 hours are guaranteed), plus we give you the 3rd night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 2.4 hours over the course of the package, we will refund all unused hours below the 2.4 hour guarantee at a rate of $3,780 per hour. 

4-Night Private PLUSthe rate for this package is about the same as the regular 3 night "Private program" and includes that packages' flying time of 4 hours (of which 3.2 hours are guaranteed), plus we give you the 4th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 3.2 hours over the course of the package, we will refund all unused hours below the 3.2 hour guarantee at a rate of $3,780 per hour. 

5-Night Private PLUS: the rate for this package is about the same as the regular 4 night "Private program" and includes that packages' flying time of 5 hours (of which 4 hours are guaranteed), plus we give you the 5th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4 hours over the course of the package, we will refund all unused hours below the 4 hour guarantee at a rate of $3,780 per hour. 

7-Night Private PLUS: the rate for this package is about the same as the regular 6 night "Private program" and includes that packages' flying time of 7 hours (of which 4.8 hours are guaranteed), plus we give you the 7th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.8 hours over the course of the package, we will refund all unused hours below the 4.8 hour guarantee at a rate of $3,780 per hour. 


 
Private at Pantheon Heli Ranch and Terra Nostra Guest Ranch 

4-Night Private: includes 5.5 hours of flying time, of which we guarantee 4.4 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.4 hours over the course of your package, we will refund all unused hours below the 4.4 hour guarantee at a rate of $4,880 per hour. 

5-Night Private: includes 6.5 hours of flying time, of which we guarantee 5.2 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 5.2 hours over the course of your package, we will refund all unused hours below the 5.2 hour guarantee at a rate of $4,880 per hour. 

7-Night Private: includes 9 hours of flying time, of which we guarantee 7.2 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 7.2 hours over the course of your package, we will refund all unused hours below the 7.2 hour guarantee at a rate of $4,880 per hour.  



Semi-Private at Tweedsmuir Park Lodge & Eagle Lodge
 

3-Night Semi-Private: includes 6 hours of flying time, of which we guarantee 4.8 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.8 hours over the course of your package, we will refund all unused hours below the 4.8 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

4-Night Semi-Private: includes 8 hours of flying time, of which we guarantee 6.4 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 6.4 hours over the course of your package, we will refund all unused hours below the 6.4 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

5-Night Semi-Private: includes 10 hours of flying time, of which we guarantee 8 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 8 hours over the course of your package, we will refund all unused hours below the 8 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

7-Night Semi-Private: includes 14 hours of flying time, of which we guarantee 11.2 hours. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 11.2 hours over the course of your package, we will refund all unused hours below the 11.2 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 



Semi-Private PLUS at Tweedsmuir Park Lodge
 & Eagle Lodge
 

3-Night Semi-Private PLUS: the rate for this package is about the same as the regular 2 night "Semi-Private program" and includes that packages' flying time of 4 hours (of which 3.2 hours are guaranteed), plus we give you the 3rd night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 3.2 hours over the course of the package, we will refund all unused hours below the 3.2 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

4-Night Semi-Private PLUSthe rate for this package is about the same as the regular 3 night "Semi-Private program" and includes that packages' flying time of 6 hours (of which 4.8 hours are guaranteed), plus we give you the 4th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 4.8 hours over the course of the package, we will refund all unused hours below the 4.8 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

5-Night Semi-Private PLUS: the rate for this package is about the same as the regular 4 night "Semi-Private program" and includes that packages' flying time of 8 hours (of which 6.4 hours are guaranteed), plus we give you the 5th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 6.4 hours over the course of the package, we will refund all unused hours below the 6.4 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 

7-Night Semi-Private PLUS: the rate for this package is about the same as the regular 6 night "Semi-Private program" and includes that packages' flying time of 12 hours (of which 9.6 hours are guaranteed), plus we give you the 7th night of accommodation and meals for free. If mechanical issues or weather conditions prevent your group from achieving the guaranteed 9.6 hours over the course of the package, we will refund all unused hours below the 9.6 hour guarantee at a rate of $3,680 per hour (for the two heli loads). 


 
3, 4, 5, 6, and 7 Night Classic Vert and Classic PLUS Programs

3-Night Classic Vert: includes 42,500 vertical feet (12,954m), of which we guarantee 34,000 vertical feet (10,400m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 34,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 34,000 vertical foot threshold at a rate of $62 per 1,000 feet.

3-Night Classic PLUS: includes the 2-night "Classic Vertical" amount of 28,000ft (of which 22,400ft is guaranteed) and we give you the 3rd night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 22,400 vertical feet over the course of your package; we will refund all un-skied vertical below this 22,400 vertical foot threshold at a rate of $62 per 1,000 feet.

4-Night Classic Vert: includes 57,000 vertical feet (17,373m), of which we guarantee 45,600 vertical feet (13,920m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 45,600 vertical feet over the course of your package; we will refund all un-skied vertical below this 45,600 vertical foot threshold at a rate of $62 per 1,000 feet. 

4-Night Classic PLUS: includes the 3-night "Classic Vertical" amount of 42,500ft (of which 34,000ft is guaranteed) and we give you the 4th night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 34,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 34,000 vertical foot threshold at a rate of $62 per 1,000 feet.

5-Night Classic Vert: includes 70,500 vertical feet (21,488m), of which we guarantee 56,400 vertical feet (17,200m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 56,400 vertical feet over the course of your package; we will refund all un-skied vertical below this 56,400 vertical foot threshold at a rate of $62 per 1,000 feet. 

5-Night Classic PLUS: includes the 4-night "Classic Vertical" amount of 57,000ft (of which 45,600ft is guaranteed) and we give you the 5th night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 45,600 vertical feet over the course of your package; we will refund all un-skied vertical below this 45,600 vertical foot threshold at a rate of $62 per 1,000 feet. 

6-Night Classic Vert: includes 85,000 vertical feet (25,908m), of which we guarantee 68,000 vertical feet (20,725m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 68,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 68,000 vertical foot threshold at a rate of $62 per 1,000 feet. 

6-Night Classic PLUS: includes the 5-night "Classic Vertical" amount of 70,500ft (of which 56,400ft is guaranteed) and we give you the 6th night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 56,400 vertical feet over the course of your package; we will refund all un-skied vertical below this 56,400 vertical foot threshold at a rate of $62 per 1,000 feet. 

7-Night Classic Vert: includes 100,000 vertical feet (30,500m), of which we guarantee 80,000 vertical feet (24,500m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 80,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 80,000 vertical foot threshold at a rate of $62 per 1,000 feet. 

7-Night Classic PLUS: includes the 6-night "Classic Vertical" amount of 85,000ft (of which 68,000ft is guaranteed) and we give you the 7th night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 68,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 68,000 vertical foot threshold at a rate of $62 per 1,000 feet. 

8-Night Classic PLUS: includes the 7-night "Classic Vertical" amount of 100,000ft (of which 80,000ft/24,500m is guaranteed) and we give you the 8th night of accommodation and meals for free. If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 80,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 80,000 vertical foot threshold at a rate of $62 per 1,000 feet. 



Classic XL

5-Night: includes 85,500 vertical feet (26,060m), of which we guarantee 68,400 vertical feet (20,848m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 68,400 vertical feet over the course of your package; we will refund all un-skied vertical below this 68,400 vertical foot threshold at a rate of $62 per 1,000 feet. 

7-Night: includes 120,000 vertical feet (36,575m), of which we guarantee 96,000 vertical feet (29,260m). If mechanical issues or weather conditions prevent you from achieving the guaranteed amount of 96,000 vertical feet over the course of your package; we will refund all un-skied vertical below this 96,000 vertical foot threshold at a rate of $62 per 1,000 feet. 



Rod & Ski Club

3-Night: If you do not attain a minimum threshold of 20,000 vertical feet (6,096 vertical metres) skied over the course of your package; we will refund all un-skied vertical below this 20,000 vertical foot threshold at a rate of $62 per 1,000 feet.

4-Night: If you do not attain a minimum threshold of 27,000 vertical feet (8,231 vertical metres) skied over the course of your package; we will refund all un-skied vertical below this 27,000 vertical foot threshold at a rate of $62 per 1,000 feet.

5-Night: If you do not attain a minimum threshold of 33,500 vertical feet (10,213 vertical metres) skied over the course of your package; we will refund all un-skied vertical below this 33,500 vertical foot threshold at a rate of $62 per 1,000 feet. 

Knowledge is pow(d)er.
Like +8,000 other ski freaks, get the latest heli-skiing info, sent on average once a month. Spam-free.