At BELLA COOLA HELI SPORTS, we recognize the importance of safeguarding your privacy and protecting the confidentiality of your personal information. Whether you interact with us online or in person, we are committed to ensuring that your experience is safe and secure. This Privacy Policy outlines our responsibilities and your rights concerning the collection, use, and disclosure of your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia, the General Data Protection Regulation (GDPR), and other applicable international privacy laws.
This policy applies to individuals who are customers of BELLA COOLA HELI SPORTS. It does not apply to information collected, used, or disclosed with respect to corporate or commercial entities.
1. Definitions
- "Personal information": Any information about an identifiable individual, including names, addresses, email addresses, financial information, and other data. It excludes business contact information such as a person’s name, title, business address, or business telephone number.
- "Customer": Any individual who purchases, uses, or applies to use BELLA COOLA HELI SPORTS products or services.
- "Third party": Any individual or organization other than BELLA COOLA HELI SPORTS and the customer.
2. Our Responsibilities
BELLA COOLA HELI SPORTS is responsible for the personal information in its control and has appointed a Privacy Officer to oversee compliance with this Privacy Policy.
3. Purposes for Collection, Use, and Disclosure
We collect and use personal information for the following purposes:
- To develop, enhance, or provide our products and services
- Example: Collecting financial information to process payments for tours.
- To improve our products and services
- Example: Using feedback from customer satisfaction surveys to enhance the experience.
- To respond to inquiries
- Example: Using the contact details provided through our website to answer questions.
- For identification and verification
- Example: Verifying your identity when accessing your personal information.
- For direct marketing (with explicit opt-in consent as required by law)
- Example: Sending promotional emails about new products and services if you have opted in.
- To comply with legal and regulatory requirements
- Example: Disclosing information when legally required, such as for tax purposes or audits.
Note: We do not share your personal information with third parties for their marketing purposes.
4. Legal Basis for Processing (GDPR Compliance)
In accordance with the GDPR, we rely on the following legal bases for processing personal data:
- Performance of a contract: When processing is necessary for the performance of a contract with you.
- Legitimate interests: When processing is required for legitimate business purposes, such as improving services, unless your interests override these.
- Consent: Where you have provided consent for specific purposes (e.g., receiving marketing materials). You may withdraw your consent at any time.
5. Consent
Your use of our services constitutes implied consent for us to collect, use, and disclose your personal information as outlined in this policy. However, where explicit consent is required by law (e.g., GDPR jurisdictions), we will obtain your explicit consent before processing your data for specific purposes.
You may refuse or withdraw consent at any time by contacting our Privacy Officer at +1 604 932 3000 or by email. We will explain the implications of withdrawing consent and process your request accordingly.
6. Limiting Collection
We limit the collection of personal information to what is necessary for the purposes identified in this policy.
7. Limiting Use, Disclosure, and Retention
We do not use or disclose personal information for purposes other than those for which it was collected, except as required by law or with your consent. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
8. Accuracy of Personal Information
We make all reasonable efforts to ensure that personal information is accurate, complete, and up to date. You are encouraged to inform us of any changes to your personal information to ensure its accuracy.
9. Safeguards
We employ a variety of physical, administrative, and technological safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and restricted access to personal data.
10. International Transfers (GDPR and PIPA Compliance)
Personal information may be transferred, stored, or processed outside your country of residence, including in countries that may have different data protection laws. In such cases, we will ensure that appropriate safeguards, such as standard contractual clauses or data transfer agreements, are in place to protect your information as required by the GDPR and PIPA.
11. Openness and Transparency
We are committed to transparency regarding our privacy practices. For any inquiries or further information, please contact our Privacy Officer at [email protected] or +1 604 932 3000.
12. Access to Personal Information
You have the right to access your personal information under our control. Requests for access can be made in writing to the Privacy Officer. In certain cases, we may not provide access if restricted by law (e.g., where access may reveal the personal information of another individual or is subject to legal privilege).
If access is denied, we will provide the reason for the denial. You may also request corrections to your personal information, and if applicable, we will update and notify relevant third parties of the amendments.
13. Data Subject Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have additional rights under the GDPR, including:
- The right to request access to your personal data.
- The right to rectify inaccurate personal data.
- The right to erasure (right to be forgotten).
- The right to restrict processing.
- The right to data portability.
- The right to object to processing for direct marketing purposes.
- The right to withdraw consent where we rely on consent to process your data.
To exercise any of these rights, please contact our Privacy Officer.
14. Revisions to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal obligations, or our practices. Please review the current version of the policy on our website at www.bellacoolaheliskiing.com or contact us for the latest version.
15. Website Privacy
Our website uses cookies and other tracking technologies to enhance user experience and analyze site usage. By continuing to use our site, you consent to our use of cookies. You may adjust your browser settings to block or delete cookies, but this may affect your experience on our website.
16. Questions or Concerns Regarding Compliance
If you have any questions or concerns regarding this Privacy Policy or our compliance with privacy regulations, you may contact our Privacy Officer by email at [email protected] or by phone at +1 604 932 3000. We will investigate all complaints and take appropriate action to resolve any issues, including updating our practices and policies as necessary.
For general inquiries about privacy regulations, you may contact:
- Office of the Information and Privacy Commissioner of British Columbia: www.oipc.bc.ca
- Office of the Privacy Commissioner of Canada: www.priv.gc.ca
- European Data Protection Supervisor: www.edps.europa.eu